Reputably documentation
Everything you need to set up monitoring, connect your Google Business Profile, reply safely, and read your scores with confidence.
New here? Start with Getting started, then pick the workflow you need below.
Guides
Reputably watches public conversations about your business, tracks how AI assistants describe you, and helps you respond to Google reviews. These guides walk through each part.
- Getting started — sign up for a free trial, log in, connect your Google Business Profile, and choose what to monitor.
- Set up lead monitoring — decide what to watch, understand how syncs pull public conversations, and work through the ones you find.
- Set up AI visibility tracking — see whether ChatGPT, Gemini, and Claude recommend you, and who they name ahead of you.
- Set up Google review replies — connect your profile, choose how replies are posted, and run SMS review-request campaigns.
- Agencies & client workspaces — manage multiple clients and locations, and share client-ready reports.
- Understanding scores — what sentiment, buying-intent, and AI-visibility scores mean, and their limits.
- Safe reply guidelines — how to engage in communities without spamming, and reply to reviews with care.
- Data sources & limitations — exactly what each source covers, why some mentions are missed, and how data is retained.
Related pages
Want the product overview first? See lead monitoring, AI visibility tracking, Google review management, and agency features. For pricing, see the pricing section.
Need a hand?
If a guide does not answer your question, reach the team at contact@reputably.net or through the contact page.
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