Set up lead monitoring

Choose what to monitor

Lead monitoring is driven by what you tell Reputably to watch. A good setup usually includes three things:

• Your business — your brand or product name, so you catch every direct mention.
• Keywords — the phrases people use when they are looking for what you offer, and the problems you solve.
• Competitors — names worth watching so you can spot people comparing options or looking to switch.

You also choose which public platforms to include. Reputably reads public conversations only, so it never asks for your social media logins or passwords.

How syncs pull conversations

On a schedule, Reputably searches each platform you have selected for your terms and pulls in matching public posts and comments. Reddit syncs include live thread and comment content — which is where most real questions live. YouTube covers full videos and Shorts. The open web is covered through search results. For exactly what each source can and cannot see, read Data sources & limitations.

Each conversation is scored automatically for sentiment and relevance, and higher-intent conversations are surfaced first so you spend time where it counts. See Understanding scores.

Review what's found

Found conversations arrive in a unified feed. Each item shows where it came from, what was said, and how it was scored, with a link out to the original public post so you can read the full context before deciding whether to engage.

Use AI-drafted replies

For conversations worth joining, Reputably can generate a draft reply tailored to the thread. This is the important part: drafts are a starting point, not an auto-post. Nothing is posted to any platform for you. You review, edit, and then post from your own account, in your own voice, following that community's rules. Read Safe reply guidelines before you start engaging.

Related

See the product overview on local lead monitoring, Reddit lead generation, and Reddit monitoring.